Privacy Policy

1. Introduction

PetLocal ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We are an Australian company and comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

Personal Information

• Name, email address, phone number
• Account credentials
• Business information (for service providers)
• Pet information you choose to share
• Reviews and ratings you submit

Automatically Collected Information

• IP address and device information
• Browser type and settings
• Usage data and browsing history on our site
• Location data (with your consent)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Connect you with pet service providers
• Process your account registration
• Send you relevant communications
• Improve our services and user experience
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers you choose to contact through our platform
• Third-party service providers who assist in operating our platform
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee its absolute security.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with the OAIC

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.